| Process driven organisation |
Consistent, efficient success
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A process driven organisation treats its business processes as a portfolio of valuable corporate assets.
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Business process management techniques are used to define and execute processes in a manner that creates significant benefits.
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The fundamental shift made by a process driven organisation is that business processes are built for agility and they are liberated from many constraints such as poor management or emotive decision making that has not been thought through in advance.
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A process driven organisation does not rely on the individual and their unique variances, and hence removes this alleged weakness and replaces it with easy to follow, best practice that can be adopted by all staff regardless of their experiences and length of service.
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| Processes and plans |
Visualise, analyse, realise.
We help our clients to visualise what the organisation does through intuitive process mapping. This visualisation allows us to analyse the current process condition and its effectiveness. Through training and implementation, our clients realise the benefits of process improvement.
Consulting projects and training programs are the tactical steps toward achieving strategic implementation goals; projects and training are not goals in themselves. Our systematic approach successfully navigates client organisations through each improvement project. Beyond change is the next level of success that moves the organisation forward.
Complex and well-intentioned process maps can make it difficult to send a clear message to team members. We specialise in clear and understandable process maps to satisfy your requirements.
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Company operations manual
We can provide a complete Company Operations Manual and supporting systems (such as reporting software/programs, electronic filing structures, email/mailbox protocols, etc).
This will be tailored to your unique situation and is aimed at all business processes including internal and external operations as follows:
- Introduction/Welcome Letter
- Organisational Chart
- Employee and HR Policy (duty statements, hiring/firing, vacations, payroll, points of contact, etc.)
- Products & Services
- The Industry
- The Organisation
- Business Management (project, risk and quality management)
- Daily Operating Procedures
- End of Week, End of Month, End of Quarter and End of Year Procedures
- Sales and Customer Service Policies and Procedures
- Advertising & Promotion
- Reports & Records (business reports, keeping records, etc.)
- Safety & Security (enterprise risk management)
- Maintenance & Repair
- Legal Matters
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